24/7 Bookings
Bookings direct to your DMS, day and night.
Artificial Intelligence
Engaging, intelligent conversational booking agent.
End-to-end process
Op code and scheduler integration enable complete bookings.
Conversational service booking platform.
Service AI Booking Agent interacts with your customers and prospects, and integrates with your DMS to provide a complete service booking solution 24/7.
Key features to power your business.
Service AI Booking Agent knows your customers, understands your prospects, and allows your team to engage at any point in the journey.
Fully Integrated
Personalised communication based on customer and vehicle data.
Service AI Booking Agent integrates with the data you store in Titan DMS (including op codes) to ensure your customers and their vehicles are recognised by the system and it delivers personalised communication that results in more efficient and engaged bookings.
Human Intervention
Prompted human takeover by the system or user.
The Service AI Booking Agent understands when a conversation requires human intervention and can alert your team to take over. Alternatively, customers can request to speak to a human and the Booking Agent will alert for this as well.
Insight reporting
Detailed reporting empowers learning and optimisation.
Full dashboard visualisation allows you to track conversations and outcomes to optimise the agent and team performance in customer interactions.
Book, cancel, amend
Booking agent enables existing booking updates
The Service AI Booking Agent doesn't just handle new service bookings. Customers can access details of existing bookings and amend or cancel within the DMS without impacting your team.
Fully Customisable
Customise the Service AI Booking Agent to reflect your brand.
Interact with your customers and prospects in a fully branded way by customising the widget and back end to your brand colour, add your logo, and develop your own welcome phrase.
Conversation visibility
View all AI and human agent conversations in real-time.
The Service AI Booking Agent dashboard allows you to see all conversations, either AI-to-human or human-to-human to analyse sentiment and behaviours.
Manage with clarity
Service AI Booking Agent knows your customers, understands your prospects, and allows your team to engage at any point in the journey.
Titan DMS offers 150+ standard system reports plus the ability to create custom reports across all departments.
Receive the exact reports you need, at the moment you need them on a device that suits and to whoever you choose.
To add a visual dashboard to your data insights check out our Dealer Analytics extension.
Titan Reports
Titan Reports offers a comprehensive suite of real-time reports for the insights you need to make informed decisions.
Learn moreDealer Analytics
Dealer Analytics provides insight into key performance areas across multiple departments and dealerships in real-time.
Learn more
Analytics dashboard.
To add a visual dashboard to your data insights, Dealer Analytics provides the same real-time access your DMS affords, whilst delivering it within an online customisable dashboard ready to view whenever you are.
Super smart customer conversations and nearly 100 bookings straight into our DMS in just one month of testing. This is AI genuinely delivering returns.
Product
extensions.
Titan's core DMS offers a comprehensive solution that powers all dealership departments.
This core software can be enhanced to meet individual requirements with our range of enterprise product extensions.
Titan Data Nexus
Titan Data Nexus consolidates dealership or group data needs through a secure platform for real-time business intelligence tools.
Learn moreParts eCommerce
Parts eCommerce seamlessly connects your online sales and your parts warehouse - with just one click!
Learn moreMedia Storage Plus
Media Storage Plus streamlines workflow and enhances productivity by transforming management of media files.
Learn moreTitan Academy
Titan Academy is a guided online learning centre that ensures your team's expertise across any functionality.
Learn moreTechnician Timeclock
Technician Timeclock provides a more efficient, personalised clocking experience either offsite or at the work bay.
Learn moreService Quote Approval
Service Quote Approval offers itemised quotes with supporting images, videos, and documents directly from the RO screen.
Learn moreDealer Appraisal
Dealer Appraisal offers full information at inspection for accurate valuations and faster listing of used vehicles.
Learn moreVehicle Barcoding
Vehicle Barcoding offers a mobile solution for efficient stocking, workshop tracking, and managing your vehicle inventory.
Learn moreDealer Parts
Dealer Parts is a trading hub that provides a complete solution for automotive manufacturers, dealers, and trade customers.
Learn moreDealer Prospects
Dealer Prospects drives all aspects of the lead management and customer contact process on the go.
Learn moreParts Barcoding
Parts Barcoding streamlines warehouse logistics to ensure the right part is available for the right customer at the right time.
Learn moreDealer Analytics
Dealer Analytics provides insight into key performance areas across multiple departments and dealerships in real-time.
Learn moreWhat would you
like to do next?
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