Key insight
"We have experienced people in the business with good knowledge of all the other platforms on the market, so we knew which one would suit us best."
Michael Honey, Financial Controller
I rave about it. I walk about actively saying it was the right decision. Titan is a perfect fit for our business and provides the foundation we need to grow.
Thorough
"The preparation was thorough. We held weekly meetings, conducted multiple mock runs, and shared data in advance to test processes. Everyone understood the challenges, including the need for some reconstruction, and we entered the changeover with a clear plan."
Responsive
"The go-live was complex, particularly as we had a number of third parties to transition, but the Titan team worked with us closely. Their flexibility and responsiveness were invaluable. There were moments that could have been deal breakers, but together we identified solutions and implemented them quickly. That collaborative approach ensured the transition succeeded."
Supportive
"The support has been excellent.
The team were approachable, professional, and committed to resolving issues quickly. Even now, if we have a query, we know we can call and receive guidance without delay."
Value
Do you consider Titan DMS to be good value for money?
"Definitely".
Why change DMS?
Our previous setup simply wasn’t able to cope with the pace of growth. It was made up of three separate systems, fragmented across several platforms for different parts of our business and it couldn’t deliver reliable, timely financial information. As the business scaled, that lack of integration and oversight created significant challenges – one example being that the financial information was never live, it was all historical and that can’t help decision making. The directors could not access the financials they needed, and it became clear we required a single, scalable DMS to provide structure, visibility, and the capacity to expand further.
How did you first hear about Titan DMS?
The decision to move to Titan was made before I joined. Other groups we knew had Titan and had recommended it, a few team members with prior experience of Titan spoke positively about it, and it was recognised as a strong fit for the business requirements.
What made you choose Titan DMS over other products on the market?
It’s an all-in-one dealership management system. It provides a single database across the entire business, which eliminates integration issues and ensures consistency. For a growing organisation, the ability to scale seamlessly, add branches, and undertake detailed financial and departmental reporting is a major advantage. We have experienced people in the business with good knowledge of all the other platforms on the market, so we had a good idea which one would suit us best.
How did Titan approach the initial consultation?
The preparation was thorough. We held weekly meetings, conducted multiple mock runs, and shared data in advance to test processes. Everyone understood the challenges, including the need for some reconstruction, and we entered the changeover with a clear plan.
How would you describe the Training Titan delivered?
Training was effective, although facilities on our side were limited. Titan Academy provided a useful introduction and gave staff initial exposure. However, the most valuable learning came once we were hands-on.
How did Titan manage the 'go-live' in your dealership?
The go-live was complex, particularly as we had a number of third parties to transition, but the Titan team worked with us closely. Their flexibility and responsiveness were invaluable. There were moments that could have been deal breakers, but together we identified solutions and implemented them quickly. That collaborative approach ensured the transition succeeded.
Did Titan deliver your new DMS on time and within budget?
Yes. Delivery was achieved as planned.
Was the transition to Titan straightforward and trouble-free?
It was never going to be simple, but the transition was smoother than expected. The reason was our preparation and the support provided by Titan throughout. We anticipated reconstruction work, planned for it, and addressed it immediately.
How would you describe the support provided by Titan after 'go-live'?
The support has been excellent. The team were approachable, professional, and committed to resolving issues quickly. Even now, if we have a query, we know we can call and receive guidance without delay.
How soon after the Titan implementation did you notice improvements in your business?
Within a couple of months, the system was really stable. Bank reconciliations, deal processing, and financial reporting were operating smoothly, and we had already completed month-end accounts successfully.
Please provide specific examples of improvements due to Titan in your business.
- Receipting and reconciliation: Titan quickly highlights missing funds or errors. I built complementary processes around the system, which has created complete integrity in our reconciliations.
- Visibility: With Titan, we can immediately see when something isn’t working and address it quickly.
- Integration: A single system has removed the inefficiencies of working across multiple platforms.
- Live Data: We can now see all our data in real time and we have built some outside reporting to suit our specific needs using the data feeds from the Titan system.
- Stability for staff: Once the financial controls were in place, staff could focus on their roles without disruption. It was an easy system for them to pick up as well.
Using only three words, how would you describe Titan DMS?
PRODUCT
- Briefcase (as in, it’s all contained and structured and brings everything together)
- Compact
- Control
TEAM
- Professional
- Friendly (extremely)
- Passionate
How do you see the Titan range of products assisting your business over the next few years?
I think we will continue to expand our use of Titan, adding complementary tools to help accounts payable automations, we’ll take a look at Vehicle Barcoding and we’ll implement some AI automations using Titan’s APIs. Over the next two years the company will double in size, with new branches to come. Titan provides the platform that will support that growth.
Do you consider Titan DMS to be good value for money?
Definitely.
Given what you know now, would you still have made the change to Titan DMS?
Absolutely. I rave about it. I walk about actively saying it was the right decision. Titan is a perfect fit for our business and provides the foundation we need to grow.
Please give an overall mark for your experience with Titan.
I'd say eight or nine out of ten.
Thanks for the feedback Michael!