Key insight
"From an FC point of view the rigidity of Titan is great because the information I see is far less open to manipulation. We’re all about “accuracy” and “live” when it comes to data and reporting so Titan fits really well from that point of view."
Helen Beard, Financial Controller
The support team have been wonderful. Being able to screen connect is really helpful and you get to know the people and that makes the process a whole lot nicer.
Trusted
Did Titan deliver your new DMS on time and within budget?
"Yes, on time and within budget."
Prepared
"The Titan Academy training was wonderful. It puts the responsibility on us and we can work through at our own pace. We even printed out the content and put it on people’s desks for them to use."
Supportive
"The support team have been wonderful. Being able to screen connect is really helpful and you get to know the people and that makes the process a whole lot nicer."
Results
"Management reports are easy to read once you know what you have to set up to get them... there’s a whole lot more information there.
We’re all about “accuracy” and “live” when it comes to data and reporting so Titan fits really well from that point of view."
Why change DMS?
It was a head-office decision to align the business on one platform and Titan was the one we chose.
How did Titan manage the "go live" in your dealership?
The team were well prepared for go live and it went smoothly. Information was spot-on and communication was good – especially around cut-off.
Was the transition to Titan straightforward and trouble-free?
Broadly – it would have helped if I didn’t have annual leave interruptions though!
There were some tears and tantrums from the team for the first couple of weeks after go-live but it’s a huge change and it’s difficult for people to change their mindsets so some of that was to be expected. We are making good progress though.
How was Titan's support?
The support team have been wonderful. Being able to screen connect is really helpful and you get to know the people and that makes the process a whole lot nicer.
Knowledgebase is also a great resource and we’re making good use of it.
Given what you know now, would you still have made the change to Titan DMS?
Yes (just not at the time of year we did it!)
What is the overall mark you would give to Titan?
Titan service - 8 out of 10
Titan product - 6 out of 10 (We’re not using Titan to its full capacity yet so no doubt we’ll see more improvements as we become more experienced users.)
Thanks for the feedback Helen!