Key insight
"The efficiency gain is enormous and because the reporting is available and clear, everyone can see how they’re tracking and what “efficient” looks like. It’s been great for the technician’s motivation to have this clarity."
Tahlia Stagg, Warranty & Administration Clerk
Titan delivered exactly what was demonstrated during the sales process, and the system has met expectations across the business.
Performance
"Improvements were noticeable almost immediately - particularly in sales and service and predominantly with how efficiently we could now get everything done."
Value
"Titan represented a manageable investment with clear value, whereas the alternative was significantly more expensive and less viable for our business."
Trusted
"Titan was recommended through our accountant, and it was also mentioned by manufacturer regional managers. We ended up looking closely at Titan DMS and one other major provider."
Usability
"Titan was far more straightforward; it had a much easier interface for the team to adopt. The other platform felt overly complex, particularly for staff who aren’t highly technical."
Why change DMS?
Our previous DMS wasn’t suited to a multi-franchise dealership, and we were relying heavily on manual processes across departments.
There was a lot of duplication of work, deals weren’t always processed efficiently, and reporting was a major challenge. We couldn’t get a clear, consolidated view of the business.
How did you first hear about Titan DMS?
Titan was recommended through our accountant, and it was also mentioned by manufacturer regional managers. We ended up looking closely at Titan DMS and one other major provider.
What made you choose Titan DMS over the other products on the market?
The biggest factor was pricing - there was a large difference between the two systems, and we felt Titan represented better value.
The other factors were usability and the intuitive interface. Titan was far more straightforward; it had a much easier interface for the team to adopt. The other platform felt overly complex, particularly for staff who aren’t highly technical.
Titan represented a manageable investment with clear value, whereas the alternative was significantly more expensive and less viable for our business.
How did Titan approach the initial consultation for the changeover?
The consultation process was thorough and well-structured. We were taken through some tailored demonstrations and Shane was able to answer all our questions which helped us fully understand how the system would work in our environment.
All of our questions were addressed early, and we felt confident going into the implementation.
How would you describe the training Titan delivered leading up to "go-live"?
The training was good, I particularly liked the Titan Academy modules which provided step-by-step guidance.
Different team members preferred different learning styles. The technicians, for example, preferred to just work on the platform to learn the clocking app, rather than use Titan Academy but almost everyone got through their modules, and we had a strong foundation before go-live.
I definitely saw a benefit from having Titan Academy prior to go-live.
How did Titan manage the "go-live" in your dealership?
The go-live phase was great; the support was really helpful. Having Titan team members onsite, working one-on-one with staff, made a significant difference.
The team was responsive, hands-on, and ensured we could work through real scenarios as they happened and that helped make the go-live quite easy.
Our main hold up was in the Parts area but that’s possibly more from issues on our end.
On-boarding multiple franchises was smooth, much easier than it would have been with our old system.
Did Titan deliver your new DMS on time and within budget?
Yes, delivery was on time and within budget.
Was the transition to Titan straightforward and trouble-free?
Overall, the transition was smooth.
The main challenge was in the parts department, which required adapting to more structured processes. However, this was more about internal change than the system itself.
As the team became familiar with the workflows, efficiency quickly improved.
How would you describe the support provided by Titan after go-live?
The support has been excellent.
In the early stages, regular check-ins and daily calls helped resolve issues quickly and gave the team confidence. Ongoing support has remained responsive and reliable.
We’ve found the system to be really intuitive so we’re able to sort most of our issues internally now rather than go to the support team so often.
How soon after the Titan implementation did you notice improvements in your department/s?
Improvements were noticeable almost immediately - particularly in sales and service and predominantly with how efficiently we could now get everything done.
Please provide examples of improvements due to Titan in your departments.
Efficiency & Time Savings
• Significant reduction in manual data entry and duplication.
• Much faster financial processes, including bank reconciliation.
• Streamlined workflows across departments – each department is working much more efficiently than before because there is more structure in what we do. We used to do a lot of double handling but that has been hugely reduced now.
Service Department Performance
• Introduction of proper scheduling and technician tracking has been a revelation over our old system. It turns out we had been under-booking in our workshop and having proper scheduling and time tracking means that where we used to maybe do 4 or 5 jobs, we’re doing 10 to 15. The efficiency gain is enormous and because the reporting is available and clear, everyone can see how they’re tracking and what “efficient” looks like. It’s been great for the technician’s motivation to have this clarity.
Sales
• Much more efficient now in their processes. Being able to do quotes and contracts straight away is a big time saving.
Every department is saving time now and I would say that’s brought the culture of the place up a bit as well and made for smoother interdepartmental communication.
Using only three words, please describe your experience of Titan DMS.
PRODUCT - Efficient, Straightforward, Intuitive
TEAM - Resourceful, Supportive, Reassuring
Given what you know now, would you still have made the change to Titan DMS?
100%. Titan delivered exactly what was demonstrated during the sales process, and the system has met expectations across the business.
Do you consider Titan to be good value for money?
Yes - Titan has both saved money and helped generate additional revenue already.
What is the overall mark you would give to Titan?
9 out of 10.
Thanks for the feedback Tahlia!