We’re excited to let you know that we are now taking orders for our Service AI Booking Agent, a purpose-built solution for dealerships on Titan DMS.
The Service AI Booking Agent combines a front-end AI-powered website chat assistant with a powerful back-end platform, capturing key customer details and making bookings directly into your DMS scheduler (complete with operation codes), capturing notes, and flagging conversations that require human intervention.
Think of it as your digital service advisor - one that works 24/7 to keep your workshop full, without you lifting a finger. It supports your existing team to focus their time on higher-value customer interactions.
There are a number of key features that really make this tool stand out:
🔸Full Reporting and Insights - Smart dashboards allow you to monitor and improve the booking agent and your teams activities.
🔸Fully DMS integrated - The service AI agent reads and uses the owner and vehicle data within your DMS to personalise the customer experience and ensure accuracy across the entire workflow.
🔸Capture notes and requests - The agent records customer comments and special instructions to accompany the booking.
🔸Enterprise foundations - Built on the Amazon Bedrock platform, the service AI agent is designed for performance, resilience, and security.
🔸Human escalation - You can view every AI agent conversation live in the back end and take control at any time. The AI agent also uses sentiment analysis to flag for human support if required.
🔸Messaging channel ready - Deploy on your website and benefit from expanded messaging options through SMS and Whatsapp.
🔸Conversational flow - The agent is trained to provide rewarding and supportive conversational interactions, with strict guardrails in place to ensure effecitve performance in all situations.
🔸Ongoing team development - Access to unprecedented levels of data and analysis allow you to better map the customer experience. Investigate drop-off triggers, and conversational sentiment to add layers understanding
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If you would like to arrange a demo of our Service AI Booking Agent, please click the button below.
Published:
February 13, 2026
Updated:
February 13, 2026
