We’re excited to let you know that we are now taking orders for our Service AI Booking Agent, a purpose-built solution for dealerships on Titan DMS.
The Service AI Booking Agent combines a front-end AI-powered website chat assistant with a powerful back-end platform, capturing key customer details and making bookings directly into your DMS scheduler (complete with operation codes), capturing notes, and flagging conversations that require human intervention.
Think of it as your digital service advisor - one that works 24/7 to keep your workshop full, without you lifting a finger. It supports your existing team to focus their time on higher-value customer interactions.
There are a number of key features that really make this tool stand out:
🔸End-to-end service bookings - API Integrations allow the agent to access customer and vehicle information, op codes and your workshop schedule to handle the entire service booking process with no human interaction.
🔸Full Reporting and Insights - Smart dashboards allow you to monitor and improve the booking agent and your teams activities.
🔸Fully DMS integrated - The service AI agent reads and uses the owner and vehicle data within your DMS to personalise the customer experience and ensure accuracy across the entire workflow.
🔸Capture notes and requests - The agent records customer comments and special instructions to accompany the booking.
🔸Enterprise foundations - Built on the Amazon Bedrock platform, the service AI agent is designed for performance, resilience, and security.
🔸Human escalation - You can view every AI agent conversation live in the back-end and take control at any time. The AI agent also uses sentiment analysis to flag for human support if required.
🔸Messaging channel ready - Deploy on your website and benefit from expanded messaging options through SMS and Whatsapp.
🔸Conversational flow - The agent is trained to provide rewarding and supportive conversational interactions, with strict guardrails in place to ensure effective performance in all situations.
🔸Ongoing team development - Access to unprecedented levels of data and analysis allow you to better map the customer experience. Investigate drop-off triggers, and conversational sentiment to add layers of understanding.
Your questions answered.
Here are the frequently asked questions on our Service AI Booking Agent. If you have any further questions, or would like to schedule a demonstration, please get in touch via the link below.
1) What makes this different from standard AI booking tools?
The integrations are the key differentiator. Standard chat and AI tools are often helpful in delivering customer enquiries that require follow up to actually create a booking. Our Service AI Booking Agent integrates with the data in your DMS to tailor an end-to-end booking solution bespoke to the customer.
The AI agent retrieves customer and vehicle details, understands service plans and op codes, and has access to your workshop scheduler to complete the booking and confirm all details with the customer. This means your team don't have to do anything to complete the booking - they just welcome the customer at the allotted time when they drop off their vehicle.
The AI agent provides a great experience for the customer and saves your team a lot of time in completing follow-ups and bookings.
2) How can we ensure the AI agent is delivering a good customer service?
The agent has significant built in conversation guardrails and there has been a huge amount of resource dedicated to ensuring it handles all sorts of weird and wonderful questions in an appropriate manner. The public provide an endless array of different challenges in their use of the agent and we have successfully tested it over an entire month of live interactions with Windsor Auto Group and it has responded appropriately to even the most outlandish interactions.
3) What happens if the agent can't answer a specific question or a customer gets agitated?
The agent has built in sentiment analysis so it can tell if a customer is getting frustrated or requests to speak to a human operator - an alert can then be delivered to one of your team who can take over the live conversation seamlessly. If none of your team are available the agent will take a message and alert for a follow-up call.
If the agent faces a question it can't handle, it will take notes and pass the details to a human operator for a follow-up - all while reassuring the customer of the process that will follow.
4) What happens if a conversation stalls or a customer abandons the process?
As the agent captures contact details early in the process you can build your CRM database and follow-up on stalled or abandoned conversations, often leading to reengagement and completed bookings.
6) What details, reports, and insights can I see?
You can see live conversations between the customer and the AI agent as they take place (and you can step in if you need to), you can also access the full conversation transcripts of all conversations that have taken place in the past.
In addition to all the conversation details you have a fully stocked dashboard of reports to help you track performance and extract insights for training and development.
7) How much does it cost?
We'd love to be able to just answer this with a dollar amount but it really does depend on requirements, so we need to know the integrations you need (eg, Xtime) and the approximate number of bookings before we can give you an accurate estimate.
What we can promise is that the pricing is very transparent and structured appropriately for different usage volumes.
8) How long does it take to get the agent installed?
We have a pipeline of customers we are working with to set up the booking agent and we add to that on a first-come-first-served basis. We will be able to give you a good idea of implementation date on enquiry and lock one in when an order form is completed.
9) What training do you offer our teams?
As part of the set up process we make sure your team is well trained on all aspects of the agent to ensure you get maximum benefit. There is also a significant knowledgebase support facility for solving any issues that arise. We fully expect those two services to cover all requirements but in the event you do need more support, the Titan helpdesk can deal with any further issues.
10) What do I do if I have more questions or would like a demonstration?
If you have any questions about the Service AI Booking Agent, or are interested in scheduling a demo - please just click the link below, and we'll organise a time with you.
Published:
May 26, 2026
Updated:
May 26, 2026
