Key insight
"We needed everything under one roof to manage stock, service, parts, warranty, accounting, and factory reporting - and as we take on more franchises, we knew we’d need a proper DMS to grow with us. Titan came across as international, well-backed, and a good fit for where we are as a dealership."
Martin Woolcock, Accountant
Our aftersales department has had the biggest wins. They’ve now got real visibility of available workshop hours, bookings, and parts and that’s helped the team, and the business, be more efficient. One of our team said, ‘I can see where we are at any point in time now’ and that was a big win for them.
Efficient
"Our aftersales department has had the biggest wins. They’ve now got real visibility of available workshop hours, bookings, and parts and that’s helped the team, and the business, be more efficient."
Supportive
"The support team has been great. Everyone’s willing to help... there are some people who really ‘speak our language’ or you get the feeling they’ve ‘sat in the same seat’ which helps."
Scalable
"As we take on more franchises, we know we’ll need a proper DMS to grow with us."
Trusted
"Titan came across as international, well-backed, and a good fit for where we are as a dealership."
Why change DMS?
We’d grown from being a caravan business into a multi-franchise and used car dealership group, but we were running three different systems. It just wasn’t effective or sustainable. We needed everything under one roof to manage stock, service, parts, warranty, accounting, and factory reporting as well as improving our own reporting. As we take on more franchises, we know we’ll need a proper DMS to grow with us.
How did you first hear about Titan DMS?
Our external accountants recommended Titan, and word of mouth from others in the industry put your name forward.
What made you choose Titan DMS over other products on the market?
I’ve worked with *********** before - they’re solid but not suited to a dealership our size. Their pricing structure and on-premises server model just didn’t work for us. We wanted cloud-based, flexible, and affordable... Titan came across as international, well-backed, and a good fit for where we are as a dealership.
How did Titan approach the initial consultation?
Shane was good and answered everything we asked. Once we signed, things moved quickly - probably too quickly, with an avalanche of requests within the first few days which was difficult to process, especially when everyone here is busy doing multiple jobs... but I guess it also showed us how proactive and responsive the Titan team was.
How would you describe the Training Titan delivered?
The Titan Academy modules were useful, but some of our team found it hard to juggle with day-to-day workloads – it’s difficult to focus on training when there are so many other things going on in a dealership. Academy was good to see screens and get a grounding.
How did Titan manage the 'go-live' in your dealership?
Your team were great. Nothing was too much trouble, and they worked hard across our two sites. Our staff felt supported, but maybe we could have been better prepared and made more use of the team on site for training; some of our staff only started asking questions after the consultants left! It’s a big change and often the detailed questions you need answered aren’t apparent until a little time has passed after install.
Did Titan deliver your new DMS on time and within budget?
Yes, everything was delivered as planned
How would you describe the support provided by Titan after 'go-live'?
The support team has been great. Everyone’s willing to help. As with any team there are some people we feel we get more value from, some who really ‘speak our language’ or you get the feeling they’ve ‘sat in the same seat’ which helps.
How soon after the Titan implementation did you notice improvements in your business?
Our aftersales department has had the biggest wins. They’ve now got real visibility of available workshop hours, bookings, and parts and that’s helped the team, and the business, be more efficient. One of our team said, ‘I can see where we are at any point in time now’ and that was a big win for them. That’s made scheduling much easier and improved efficiency. It’s made the Service Advisor role more efficient now as well.
What advise would you give to other dealerships looking to move to Titan.
I’d say that preparation is key. It’s important to get into the detail and make sure you can replicate your processes in a new system. Make real use of the installation team when they are on-site if you can and try to clear space from the day-to-day work to really drill into your workflows and processes to work out how they would function in the new system – or whether there is a better way to do them. By asking these questions when the team is on site it’s much quicker and you can get walked through the answers in 5 minutes, whereas if you leave it until they’ve gone that same question can take an hour.
Using only three words, how would you describe Titan DMS?
PRODUCT
- Complex
- In-depth
- Comprehensive
TEAM
- Dedicated
- Professional
- Willing
Thanks for the feedback Martin!